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FAQs

  • Access

    • Can I access with a camera?

      Neither professional cameras nor video recording cameras are allowed into the venue.

    • Can I access with the helmet of my motorcycle or other transport elements such as skates or bicycles?

      No, for security reasons it is not allowed to enter with large objects.

    • Can I bring animals?

      Animals are not allowed into the venue, apart from guide dogs duly identified.

    • Can I introduce food or drink to the venue?

      You can free to access with a water bottle of maximum 0.5 l.

    • What is the minimum age to access Paraíso?

      All attendees must be of legal age.

    • Is there any access to site for people with reduced mobility?

      Yes.

    • Can I access and exit Paraíso as I wish?

      Once you leave the festival, you will not be allowed back, unless in the case of justified reasons.

  • Services

    • Can I buy gluten-free, vegetarian or vegan food in Paradise?

      Yes.

    • Are there any toilets for people with reduced mobility?

      Yes.

    • Is there any camping area in Paraíso?

      No.

  • Tickets

    • Where can I buy tickets for the festival?

      The tickets are on sale on our official sales channel. You can access it from here.

    • Can I buy tickets at the festival?

      Yes, in our ticket offices according to availability.

    • I have purchased my ticket but I have not received any email confirmatio, whatshould I do?

      Email us to ayuda@paraisofestival.com

    • What happens in the case of buying a ticket in a non-official sales channel?

      Paraíso cannot guarantee the legitimacy of a ticket purchased in an unofficial distributor.

    • What should I do if I lose my ticket?

      Make sure the ticket has not get to someone else. Only the first ticket presented and validated by its barcode will be valid. Any other ticket with the same code presented later will be invalid.

    • How can I get in touch with customer service?

      Email us to ayuda@paraisofestival.com.

    • Can I get an invoice for my ticket?

      The tickets itself may be valid as an invoice. However, if you are a company, email us to ayuda@paraisofestival.com.

    • Can I return or change my ticket?

      The ticket does not admit cancellations or modifications once acquired.

    • Tickets are named passes?

      No.

  • Venue

    • How to get to Paraíso?

      Find here all the information.

    • Is there parking in the venue?

      Paraíso does not have its own parking for cars, although there are parking areas around and a parking close to the venue. However, we remind you that you can also use public transport to arrive to Paraíso, both bus and Metro services stop by the site.