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FAQs

  • Access

    • Can I access with a camera?

      Neither professional cameras nor video recording cameras are allowed into the venue.

    • Can I access with the helmet of my motorcycle or other transport elements such as skates or bicycles?

      No, for security reasons it is not allowed to enter with large objects.

    • Can I bring animals?

      Animals are not allowed into the venue, apart from guide dogs duly identified.

    • Can I introduce food or drink to the venue?

      You can free to access with a water bottle of maximum 0.5 l.

    • What is the minimum age to access Paraíso?

      All attendees must be of legal age.

    • Is there any access to site for people with reduced mobility?

      Yes.

    • Can I access and exit Paraíso as I wish?

      Once you leave the festival, you will not be allowed back, unless in the case of justified reasons.

  • Venue and schedule

    • How to get to Paraíso?

      Find here all the information.

    • Is there parking in the venue?

      Paraíso does not have its own parking for cars, although there are parking areas around and a parking close to the venue. However, we remind you that you can also use public transport to arrive to Paraíso, both bus and Metro services stop by the site.

    • What are the Paraíso opening hours?

      Paraíso 2019 will be celebrated from afternoon to the early morning. Schedules will be specified in advance.

  • Services

    • Is there a lost item desk?

      In case you find or lost any object, please go to information desk.

    • How do I recover a lost item?

      If you could not find it at information desk during the festival, please email us to hola@paraisofestival.com with a detailed description and in case it's found, you could recover it at our offices. The unclaimed objects will be delivered to lost objects office of the City Hall of Madrid.

    • Can I buy gluten-free, vegetarian or vegan food in Paraíso?

      Yes.

    • Can I buy gluten-free beer in Paraíso?

      Yes.

    • Can I buy tobacco at the venue?

      No, in case you are smoker, please remember to bring your tobacco before acceding Paraíso.

    • Is there is Internet connection?

      No. The venue has mobile coverage, though it’s not possible to guarantee its quality.

    • Are there any toilets for people with reduced mobility?

      Yes.

    • Is there any camping area in Paraíso?

      No.

    • How can I get in touch with customer service?

      Email us to ayuda@paraisofestival.com.

  • Tickets

    • Where can I buy tickets for the festival?

      Tickets are on sale here.

    • Can I buy tickets at the festival?

      Yes, in our ticket offices according to availability.

    • I have purchased my ticket but I have not received any email confirmation, what should I do?

      Email us to stubhubtickets@stubhub.es

    • What happens in the case of buying a ticket in a non-official sales channel?

      Paraíso cannot guarantee the legitimacy of a ticket purchased in an unofficial distributor.

    • What should I do if I lose my ticket?

      Make sure the ticket has not get to someone else. Only the first ticket presented and validated by its barcode will be valid. Any other ticket with the same code presented later will be invalid.

    • Can I get an invoice for my ticket?

      The tickets itself may be valid as an invoice. However, if you are a company, email us to stubhubtickets@stubhub.es

    • Can I return or change my ticket?

      The ticket does not admit cancellations or modifications once acquired.

    • Tickets are named passes?

      No.