Ticketing general terms
General terms and conditions for the sale of online tickets
In compliance with the provisions set down in Article 10 of Law 34/2002 on the Services of the Information Society and E-Commerce, we inform you that the service providing the sale of tickets on this website is managed by BUENOS TIEMPOS PARA LA MÚSICA, S.L., domiciled in c/ Serrano, nº 45, 3ºA, 28001, Madrid, VAT number B-09653312, and inscribed in the Mercantile Registry on 2 February 2022, in volume 42943, folio 129, entry 1 with page M-759112 of the entity Buenos Tiempos para la Música SL.
You can contact our company by sending a letter to the above address or an e-mail to email@example.com.
The service offered through this website allows advance ticket purchase online and operates 24 hours a day. It enables users to acquire tickets and manages the distribution of the tickets on behalf of the promoter.
1. GENERAL CONDITIONS
BUENOS TIEMPOS PARA LA MÚSICA, S.L. offers anyone interested the chance to purchase tickets via the Internet to attend the different events advertised on the website. Internet users who access the BUENOS TIEMPOS PARA LA MÚSICA, S.L. website specifically to purchase tickets voluntarily agree to respect the terms and conditions of this purchase agreement to which they are subject and which are set out below.
For the purposes of this contract, BUENOS TIEMPOS PARA LA MÚSICA, S.L. acts as ‘Promoter’ in the sense that it is the organiser and/or provider of tickets for sale.
BUENOS TIEMPOS PARA LA MÚSICA, S.L. acts as Promoter of its own events and in some cases as a sale and purchase intermediary between other Promoters and Buyers, managing the distribution of tickets and associated products on their behalf. This will be indicated in the event information in each case.
Acceptance of the present document implies that the user:
Has read, understands, and agrees with the contents.
That he/she/they are a person with the requisite legal capacity to enter into a legally binding contract. Likewise, they declare that they are at least 18 years old and have a valid credit/debit card issued in their name.
That they agree to be bound by all the obligations set forth herein.
The present conditions will apply in all contracts made through this website and, together with any Special Conditions that may be established, are intended to provide the user with all necessary information and to regulate the commercial relations that may arise between BUENOS TIEMPOS PARA LA MÚSICA, S.L. and the users of this website.
BUENOS TIEMPOS PARA LA MÚSICA, S.L. may, at any time and without prior notice, alter the present General Conditions of Use and Contract and the Particular Conditions, if there are any, by publishing these alterations on the web so that they may be known by the users. Said alteration will not affect the goods or promotions acquired by the user prior to the alteration.
The contract procedure and pre-contractual information are in Spanish, and this will be the language used to execute the contract. If the contract can be carried out in another language, this will be indicated before starting the contract procedure.
The ticket sales service carries a handling fee, and all information regarding this fee will be on the website for users to access. The information offered on this website is free of charge.
Users are responsible for providing correct data during the purchase process as established on this website, paying special attention to the introduction of personal data and bank details.
2.- IDENTITY OF THE PARTIES
BUENOS TIEMPOS PARA LA MÚSICA, S.L. acts as promoter of its own events and sells the tickets through FEVER to the USER or Buyer. BUENOS TIEMPOS PARA LA MÚSICA, S.L. may act as an intermediary in the purchase and sale of tickets, services and products of third parties, between promoters/companies and the USER or Buyer, managing the distribution of tickets, services and products in the name and on behalf of the promoters and companies.
The USER is the person who purchases tickets through the website and is hereinafter referred to as the BUYER.
The PROMOTER OR ORGANISER of the event is the one who organises and promotes the event.
BUENOS TIEMPOS PARA LA MÚSICA, S.L. operates through this website in Spanish territory, this being exclusively the Peninsula, the Balearic Islands and the Canary Islands (and excluding Ceuta and Melilla). Hereinafter, this geographical area will be referred to as ‘the Territory’. For the purposes of this contract, BUENOS TIEMPOS PARA LA MÚSICA, S.L. only operates in the Territory. The use of this website and any purchases made on it are considered to have occurred in Spain and are therefore subject to current Spanish laws and regulations.
4.- METHODS OF PAYMENT
The accepted methods of payment are as indicated on the website during the payment process:
– Bank card
If your payment method is by credit card, by clicking on ‘Pay’ you are confirming that the credit card is yours.
Credit cards will be subject to checks and authorisations by the issuing banks, but if a bank does not authorise payment, we will be unable to enter into a contract with you.
The payment system does not accept virtual cards, as to collect the tickets you will be required to show the card you used to purchase them and a document accrediting you are the holder of the card (ID card or passport).
5.- CONTRACT PROCEDURE. TICKET PRINTING.
From the moment the user places an order for the purchase of one or more tickets, they will be called ‘BUYER’ and will be obliged as such to BUENOS TIEMPOS PARA LA MÚSICA, S.L., which will be the VENDOR. The purchase made over the Internet by the BUYER and received by BUENOS TIEMPOS TIEMPOS PARA LA MÚSICA, S.L. is of a binding contractual nature.
The BUYER must fill in the required data correctly and agree not to enter data of third parties. The receipt of the purchase order will be confirmed without delay by BUENOS TIEMPOS PARA LA MÚSICA, S.L., by e-mail or by other means, and from that moment the purchase-sale will be concluded and both parties will be obliged to comply with what has been agreed.
Users are not obliged to register on the website of BUENOS TIEMPOS PARA LA MÚSICA, S.L. in order to purchase tickets from them; but whether they decide to register or not, they must freely and voluntarily provide all the personal data required.
In addition to the above, we inform you that in accordance with the requirements of art. 27 of Law 34/2002, on the Services of the Information Society and E-Commerce, the contract procedure will take the following steps:
Click on the ‘Buy’ button that appears next to your chosen show. You will see the details of the show or concert and a ‘Buy’ button. This will start the purchase process, which consists of three steps: purchase, payment and confirmation. In the first step, you choose the number of tickets you need, which will automatically lead to information about the selected event, the date and time, location, number of tickets requested and the total purchase cost.
Next to the purchase cost is a breakdown of the price, taxes and applicable handling fees. If you agree, select ‘Buy’.
In the ‘Payment’ section, enter the details of your payment method, click on ‘Pay’ and accept the General Terms and Conditions governing the purchase. Once you have done this, you will have completed all the steps.
‘Confirmation’ of purchase: within twenty-four (24) hours of receiving the formalisation of the purchase, BUENOS TIEMPOS PARA LA MÚSICA, S.L. will send an email to the user’s email address acknowledging receipt and confirming the purchase made. The contract will be deemed formalised and concluded from the moment payment of the price is received by BUENOS TIEMPOS PARA LA MÚSICA, S.L.
Once the Buyer has received the Purchase Confirmation, the ticket(s) will be available to download and print.
The purchase of the tickets is definitive, so we advise you to verify both the purchase data and the personal data you give before making the payment.
Ticket purchase via BUENOS TIEMPOS PARA LA MÚSICA, S.L.’s official website includes a ticket printing option, which allows you to:
– Print the ticket on completing the purchase by downloading a pdf file, or
– Save the file on your computer for printing later.
Exceptionally, due to technical and/or security reasons, the ticket printing option may not be working, in which case, the BUYER will have to collect the ticket(s) in person at the box office of the venue where the show is being held, at least one (1) hour in before the start of the event.
To collect the ticket(s), the BUYER will be required to show:
* The credit / debit card used to make the purchase.
* The ID card / passport of the holder of the credit / debit card.
* The receipt of the purchase transaction (Confirmation of purchase) sent by e-mail.
Ticket prices include Value Added Tax (VAT) and are expressed in euros (€). The cost of the ticket, applicable taxes, handling fee, and any other additional costs will be shown at the moment of purchase.
The tickets’ retail prices will be those published on the website and will be applied automatically in the contract process.
For any information regarding the purchase, the user may contact the Customer Service Department of BUENOS TIEMPOS PARA LA MÚSICA, S.L. by e-mail: firstname.lastname@example.org.
Although we try to ensure the accuracy of all prices, errors may occur. If we discover an error in the price of a ticket you have ordered, we will notify you of it as soon as possible, offering you the option of either adjusting your order to the correct price (by crediting or debiting your account, as appropriate) or cancelling it. If you choose to cancel your order after having paid an incorrect price, you will receive a full refund from us.
7.- USE OF TICKETS
– Even after purchase, tickets remain the property of the Promoter and constitute a revocable personal licence which may be withdrawn, effectively denying admission, at any time.
– Ticket(s) must be treated like cash and kept in a safe place until the day of the event. The BUYER or holder (that is, the person whose name appears on the ticket) will be liable in the event any counterfeit, photocopying or forgery of a ticket, and will be denied admission to the venue at any time.
The illegal reselling of a ticket is grounds for the confiscation or invalidation of the ticket without the right to a refund or any other type of compensation.
BUENOS TIEMPOS PARA LA MÚSICA, S.L. is not responsible for the loss or theft of a ticket, or for a ticket purchased through unofficial channels.
– Purchasing tickets does not give the BUYER the right to use them for advertising and commercial, marketing or promotional purposes or any other purpose other than the accessing and enjoyment of the event (and that includes competitions, gifts and/or draws), except when the Promoter/Organiser’s express written consent has been given.
– The sale of a ticket may occasionally carry a promotion in the form of gifts, including alcoholic beverages, for example: 1 Ticket + 1 Beer, or 1 Ticket + Gift. In this case and in others, including the use of this website and the sales platform, users must be over 18 years of age and it will be their responsibility to consume alcohol in compliance with the rules of the venue or place where the show is taking place.
8.- REFUND POLICY
– Tickets will only be exchanged or refunded if the event is cancelled.
– Any changes to the event (date, venue, artists…) occurring after the Buyer has received the Ticket Purchase Confirmation are the sole and exclusive responsibility of the Promoter. Therefore, BUENOS TIEMPOS PARA LA MÚSICA, S.L. will proceed to cancel the tickets and refund the price paid.
– If a show is suspended after it has started, the Buyer will not be entitled to a refund of the ticket price.
Any change or cancellation of the event will be published on the relevant section of the website once the Organiser/Promoter has officially notified it.
Right of withdrawal
In accordance with current consumer and retail trade regulations, the BUYER may not exercise the right of withdrawal or termination as the provision of services related to leisure activities is exempt from this right.
The BUYER’s inability to attend the show, for reasons not attributable to BUENOS TIEMPOS PARA LA MÚSICA, S.L. or the Organiser, and/or due to an error made during the purchase, will not be valid grounds for requesting a refund of the ticket price.
In any case where a refund of a ticket is justified, BUENOS TIEMPOS PARA LA MÚSICA, S.L. will only reimburse the ticket price and no other expenses concerning, for example, but not limited to, hotels, travel, meals, per diems, booking fees, etc.
Price refund procedure
If, on the basis of the above, there is a legitimate right to a refund, reimbursement will be made within thirty days of the public announcement of the cancellation and in a manner specified by BUENOS TIEMPOS PARA LA MÚSICA, S.L.
The BUYER may request a refund within the fifteen days following the public announcement of the cancellation or alteration of the Event by BUENOS TIEMPOS PARA LA MÚSICA, S.L., and in any case will have to present proof of purchase, the ticket, and the bank card details for verification. If the period established in the previous paragraph elapses and the BUYER has not requested a refund of the purchases made, it will be understood that the BUYER has waived any right to a refund. Under no circumstances will a refund be made beyond the established time limits.
To request your refund, please contact us by e-mail at email@example.com and we will give you the appropriate instructions. For accounting purposes, we must receive your unused tickets within the 15 days following notification of the cancellation.
9.- EVENT. ADMISSION AND RULES
To gain access to the event, the printed ticket must be handed in at the venue’s entrance. Authorised personnel at the door will validate the ticket either with an electronic scanning device or by means of a list.
Only the first ticket shown at the entrance and duly identified by its unique code will be considered valid, and under no circumstance will anyone attempting to enter subsequently presenting the same ticket be allowed entry.
A ticket that is crumpled, torn or looks like it may have been forged will be sufficient grounds for the Organiser to deny its holder entry to the event.
Access to the venue where the event is held is subject to the entry and exit policies established by the Organiser or the venue owner.
Tickets are issued in accordance with the rules and procedures of the Promoter or venue where the event will take place, so in case of doubt, these should be consulted.
BUENOS TIEMPOS PARA LA MÚSICA, S.L. reserves the right of admission to the event. Likewise, the venue reserves the right to deny entry if a customer fails to comply with any of BUENOS TIEMPOS PARA LA MÚSICA, S.L.’s terms and conditions. The venue may on occasions carry out security checks for objects considered dangerous or items banned under current safety regulations governing public shows. The following is strictly forbidden and will legitimise the denial of entry:
– The introduction of alcoholic beverages, weapons, any items that may be used as weapons; flares, fireworks and other objects of a similar nature.
– The introduction of banners, symbols, emblems or slogans that may be considered as inciting violence.
– Being under the influence of alcohol, narcotics, psychotropic or similar substances.
Ticket(s) are issued in accordance with the rules and regulations of the venue and the event Promoter. Violation of any of these rules and regulations, or any other act that may cause harm, damage or injury, will warrant the expulsion of the user from the venue by the event Promoter.
Unauthorised use of photographic and recording equipment is prohibited. Photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs or any other animals (except guide dogs) may also be prohibited.
Aspects such as visibility, acoustics, comfortableness of the venue, accessibility, entry and exit policies etc. are the sole responsibility of the venue owner and the event promoter.
People under the age of 18 are not allowed into the festival.
Attendees who after entering the festival decide to leave will not be re-admitted during the same day, except for reasons of force majeure.
Regarding access measures in relation to Covid-19, the regulations set by the competent authorities at the time of the festival will apply. We will inform you about them as the date of the festival approaches.
BUENOS TIEMPOS PARA LA MÚSICA, S.L. is not responsible for the rules inside the venues where the event is taking place. Please contact the Owner of the venue if you have any queries regarding the rules.
10.1 General aspects
Purchases can be made by registering, for which Users will have to open an account and give their name and surname, e-mail address, and then choose the method of payment. The system will ask for confirmation of the data entered during the purchase process due to the impossibility of cancellation. You may also make the purchase without registering, in which case you must enter your name, surname and e-mail address.
In either case, your data will be processed by BUENOS TIEMPOS PARA LA MÚSICA, S.L. in compliance with the provisions of the Ley Orgánica 3/2018 on Personal Data Protection and Guarantee of Digital Rights and the EU Regulation 2016/679. Your data will be kept for as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations, and will not be shared with third parties except in the cases detailed (event Promoter and organisers) and where there is a legal obligation.
The purpose of the data collection is:
(i) to acquire, manage and monitor the purchase and sale of tickets
(ii) to process subscription to our bulletins and newsletters
(iii) to send commercial communications about news and products related to musical agendas, events and festivals similar to those purchased or which may be of interest to you. These may be sent by e-mail or other similar electronic means of communication (SMS, etc.).
(iv) to communicate them to the promoter and organiser of the event and the venue with a view to managing any incident that may occur in relation to the purchase and enjoyment of the event.
The data collection forms will specify which data are mandatory and necessary for management purposes.
You have the right to obtain confirmation about whether or not BUENOS TIEMPOS PARA LA MÚSICA S.L. is processing your personal data and you may exercise your rights of access, rectification, erasure, restriction, objection, portability, and your right not to be subject to automated decision-making. Likewise, if you have given your consent for a specific purpose, you may revoke or modify it at any time. You may exercise your rights by sending an e-mail to firstname.lastname@example.org or by sending a letter to c/ Serrano, nº 45, 3ºA, 28001 Madrid.
10.2 Image rights
In consideration of the provisions of Organic Law 1/1982 of 5 May regarding the civil protection of the right to honour, personal and family privacy and to one’s own image, we hereby inform you that your admission to the venue and your attendance at the event implies your express consent and authorisation to have your image and voice captured, stored, recorded, reproduced, distributed and published, for promotional, commercial and/or advertising purposes, without recompense and by any means, including electronic media. Attendees of the event waive any rights over images of them derived from their attendance at the event for the purpose of producing audio-visual material destined for publication on any type of media (including electronic media) and agree to their subsequent dissemination by the Promoter or third parties authorised by the Promoter through any media, expressly consenting to the promotional, advertising and/or commercial use of the images or videos taken. This cession is royalty-free and not subject to limitations of time or territory in favour of the Promoter, any entities with which the Promoter has a co-production agreement, or the media and press covering the event. Under no circumstances may Attendees claim payment from the Promoter, or from third parties authorised by the Promoter, as a result of the use of said images.
10.3 Newsletters and Commercial Communications
If the buyer ticks the box to receive newsletters, they will receive bulletins informing them about events, promotions, upcoming events and activities and related news. You will be able to unsubscribe easily, simply, and free of charge.
In each electronic commercial communication, BUENOS TIEMPOS PARA LA MÚSICA, S.L. will inform you about how to unsubscribe in a free and simple way.
10.5 Third party data
10.6 Disclosure of data to third parties
When purchasing a ticket, the buyer accepts that their data (name and surname, email, telephone, event, number of tickets bought and event attended) may be shared with the promoter/s of the event, with the organisers of the event, and with the venue where it is held, so that they can be informed about the event that the user is attending and any other concerts, events, shows and musical, artistic, cultural, theatrical and similar activities. They may receive this information by any means, including electronic means, and will be able to unsubscribe from these communications easily and free of charge.
Similarly, by making the purchase and ticking the corresponding box, the buyer agrees to form part of the Paraíso Festival Community, the purpose of which is to enable you to enjoy substantial advantages at its concerts and events, as well as promotions and discounts on products sold through BUENOS TIEMPOS PARA LA MÚSICA, S.L.; receive newsletters or bulletins, partake in commercial prospecting and profile analysis, keep up to date on musical agendas and other events organised and/or sponsored and/or advertised by BUENOS TIEMPOS PARA LA MÚSICA, S.L. In order to access these advantages, your data (name and surname, e-mail, telephone, event, number of tickets bought and event attended) will be communicated to the organisation of Paraíso Festival and BUENOS TIEMPOS PARA LA MÚSICA, S.L. You may receive these actions by any means, including communications by e-mail or other equivalent means of electronic communication (SMS, etc.).
Under no circumstances will bank details (card number and other details related to payment) be communicated.
Only tickets purchased through the official and authorised channels will be valid.
11.- PLATFORM FOR ONLINE DISPUTE RESOLUTION FOR PURCHASES MADE IN THE EU:
Pursuant to Regulation EU/524/2013 of the European Parliament and of the Council, and as an online platform established in the EU that enters into contracts electronically with consumers resident in the EU, we would like to share with you a link to the website developed by the European Commission for online dispute resolution:
12.- APPLICABLE LEGISLATION AND JURISDICTION
The sale of tickets through this Website is subject to Spanish law.
The present General Conditions have been drawn up in accordance with the provisions set forth in Law 7/1998, of 13 April, on General Contracting Conditions; Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, Law 7/1996, of 15 January, on the Regulation of Retail Trade, Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights and EU Regulation 2016/679, and with any other applicable legal provisions.
If any clause in these terms and conditions is deemed invalid, all or part of the clause will be severed from the terms and will not affect the remainder of this contract.
For any dispute that may arise in relation to this contract, the parties submit to the jurisdiction of the Courts and Tribunals of Madrid, waiving any other jurisdiction that may correspond to them.