Plan

How to arrive

How to arrive

Arquitecto López Otero, s/n
UCM Campus. Madrid
Behind the Faculty of Information Sciences

Bus

U, G, 46, 82, 83, 132, 133, 162, N-20

Underground

Linea 6: Ciudad Universitaria

On foot

10 minutes away from Moncloa Interchanger

How to access

How to access

If you've already purchased your two-day ticket or day ticket, you must go to the Wristband Collection Office before entering the festival. There you will be given a wristband—you can only redeem your own—that will allow you to access the festival.

Timetable to collect wristbands and accreditations: from 17:00 to 3:00, Friday and Saturday. 

Reusable eco-cups

Reusable eco-cups

By using eco-cups we will significantly reduce the generation of plastic waste.

  • You'll be able to buy them in all the bars of the festival.
  • Price: 1 euro.
  • Hand in your eco-cup when making a new order and it'll be served in a clean one, at no additional cost.
  • During the festival, if you want to dance freely without carrying your cup, you can hand it in at any of the bars and we'll give you a token. When you order your next drink, if y ou deliver it to the bar you will not have to pay for a new cup.
Objects not allowed

Objects not allowed
at the festival

It is not allowed to access the site with suitcases, large bags or backpacks, skateboards, motorcycle helmets, professional cameras, drones, aerosols, selfie sticks, laser pointers and/or sharp objects. Nor will food or drink be allowed: only one 0.5 l water bottle will be allowed, provided that the top is removed.

Keep an eye on your belongings

Keep an eye on your belongings

Please note that, as in all mass events or in busy spaces, you should not leave your belongings unattended. Our security team is working to prevent incidents, but please be cautious and keep your mobile phone and wallet under control at all times. 

Fuente de agua potable

Drinking water fountain

The venue has a drinking fountain so that you can drink whenever you need to. You can find this water point in the Jardín Stage area.

sostenibilidad

Sustainability

The sustainable management of Paraíso has become one of our priorities. We are very aware of the environmental impact generated by the festival and we want to progressively minimize the footprint of the event.

More Information...

Miniatura mapa Paraíso

map

Consult the distribution of the venue.

Open map...

FAQs

FAQs

  • Access

    • Can I access with a camera?

      Entering the festival with professional photo or video cameras, recorders, drones or selfie sticks is not allowed

    • Can I access with my motorbike helmet or other transport elements such as skateboards or bicycles?

      No, large objects such as suitcases, bags or large backpacks, skateboards, motorbike helmets aren't allowed

    • Can I bring animals into the festival?

      Bringing in animals of any kind is not allowed, except for guide dogs accompanying visually impaired people duly identified

    • Can I bring food or drink into the festival?

      You can only enter with one bottle of water — maximum size: 0.5 l

    • What is the minimum age to enter Paradise?

      All festival-goers must be of legal age. =/=/=

    • Is there access to the festival for people with reduced mobility?

      Yes, the festival has access to the general public area for people with reduced mobility

    • Can I come back in Paraíso if I leave the festival?

      Once you leave the festival, you won't able to come back in on the same da

  • Site and schedules

    • How do I get to Paraíso?

      Paraíso is held on the UCM Campus, behind the Faculty of Information Sciences. You can get there on Metro line 6 and get off at the Ciudad Universitaria stop. You can also get there by bus on lines U, G, 46, 82, 83, 132, 133, 162 and N-20, or if you prefer you can walk, the venue is located 10 minutes from the Moncloa Interchange.

    • What protocol will be applied at the festival in relation to Covid-19?

      We will apply the regulations set by the competent authorities at the time of the festival. We will inform about them as the date of the festival approaches.

    • Does Paraíso have a parking facility nearby?

      Paraíso doesn't have a parking facility for cars or other vehicles, although there are parking spaces and a parking facility nearby. However, we remind you that you can also come to Paraíso by public transportation, by bus and metro, both with stops very close to the festival.

    • What are Paraíso's opening hours?

      The doors will open at 17:30 and each session will end at 5:30.

    • Is there a time limit to access the festival?

      No, you can access both days at any time after doors open. Remember that if you have to exchange your day ticket or two-day ticket for your wristband, you'll have to do so between 17:00 and 3:00 at the Wristband Collection Office.

  • Services

    • Is there a cloakroom service?

      No.

    • Is there a lost and found point?

      If you find or lose an object at Paraíso, go to the information point.

    • Can I buy gluten-free, vegetarian or vegan food at Paraíso?

      Yes.

    • Can I buy gluten-free beer at Paraíso?

      Yes.

    • Can I buy tobacco at the festival?

      No. If you are a smoker, remember to buy your tobacco before entering the festival.

    • Is there an internet connection?

      No. The festival has mobile coverage, although we cannot guarantee its quality.

    • Are there toilets for people with reduced mobility?

      Yes.

    • Is there a camping area at Paraíso?

      No.

  • Tickets

    • Where can I purchase my Paraíso ticket?

      In the Tickets section of our website.

    • Can I purchase tickets at the festival?

      Yes, at our ticket offices from 17:00 to 3:00 as long as tickets are available.

    • How do I get my Paraíso wristband?

      If you've already purchased your two day ticket or day ticket, before entering the festival you must go to the Wristband Collection Office, located at the entrance to the venue, with your ticket printed or on your mobile. You can only redeem your own.

    • I've purchased my ticket but I haven't received an email confirming the sale. What should I do?

      Email Fever through this form.

    • What happens if I purchase a ticket in an unofficial sales channel?

      Paraíso cannot guarantee the validity of a ticket purchased through an unofficial sales channel.

    • What should I do if I lose my ticket?

      Make sure the ticket hasn't fallen into someone else's hands. Only the first ticket presented at the festival entrance will be valid. Any ticket with the same code presented later will be considered invalid.

    • How can I contact customer service?

      Email Fever through this form.

    • Can I get an invoice for my ticket?

      The ticket itself is valid as an invoice. However, if you're a company, you can contact hola@paraisofestival.com.

    • Can I return or modify my ticket?

      Once purchased, tickets cannot be cancelled or modified.

    • Are tickets nominal?

      No.

    • What happens if the festival cannot be held this year due to the pandemic?

      Your ticket will be refunded or you will have the option to use it for another edition.