{"id":370,"date":"2018-03-20T21:01:17","date_gmt":"2018-03-20T21:01:17","guid":{"rendered":"https:\/\/paraisofestival.com\/faqs\/"},"modified":"2022-06-15T17:50:34","modified_gmt":"2022-06-15T17:50:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/paraisofestival.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<article class=\"b-faqs\">\n\n<ul>\n\t<li class=\"b-faqs__title c-collapse\">\n\t\t<h3 class=\"b-faqs__title c-collapse__title\"><a class=\"c-collapse__link\" href=\"#\">Access<\/a><\/h3>\n\t\t<ul class=\"b-faqs__list c-collapse__wrapper-collapse\">\n\t\t\t\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I access with a camera?\n\t\t\t<p class=\"b-faqs__answer\">Entering the festival with professional photo or video cameras, recorders, drones or selfie sticks is not allowed<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I access with my motorbike helmet or other transport elements such as skateboards or bicycles?\n\t\t\t<p class=\"b-faqs__answer\">No, large objects such as suitcases, bags or large backpacks, skateboards, motorbike helmets aren't allowed<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I bring animals into the festival?\n\t\t\t\t<p class=\"b-faqs__answer\"> Bringing in animals of any kind is not allowed, except for guide dogs accompanying visually impaired people duly identified<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I bring food or drink into the festival?\n\t\t\t\t<p class=\"b-faqs__answer\"> You can only enter with one bottle of water \u2014 maximum size: 0.5 l<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tWhat is the minimum age to enter Paradise?\n\t\t\t\t<p class=\"b-faqs__answer\"> All festival-goers must be of legal age.\n\t\t\t=\/=\/=\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tIs there access to the festival for people with reduced mobility?\n\t\t\t\t<p class=\"b-faqs__answer\"> Yes, the festival has access to the general public area for people with reduced mobility<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I come back in Para\u00edso if I leave the festival?\n\t\t\t\t<p class=\"b-faqs__answer\"> Once you leave the festival, you won't able to come back in on the same da<\/p>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t<\/li>\n\t<li class=\"b-faqs__title c-collapse\">\n\t\t<h3 class=\"b-faqs__title c-collapse__title\"><a class=\"c-collapse__link\" href=\"#\">Site and schedules<\/a><\/h3>\n\t\t<ul class=\"b-faqs__list c-collapse__wrapper-collapse\">\n\t\t\t\t\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tHow do I get to Para\u00edso?\n\t\t\t\t<p class=\"b-faqs__answer\">Para\u00edso is held on the UCM Campus, behind the Faculty of Information Sciences. You can get there on Metro line 6 and get off at the Ciudad Universitaria stop. You can also get there by bus on lines U, G, 46, 82, 83, 132, 133, 162 and N-20, or if you prefer you can walk, the venue is located 10 minutes from the Moncloa Interchange.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tWhat protocol will be applied at the festival in relation to Covid-19?\n\t\t\t\t<p class=\"b-faqs__answer\">We will apply the regulations set by the competent authorities at the time of the festival. We will inform about them as  the date of the festival approaches.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tDoes Para\u00edso have a parking facility nearby?\n\t\t\t\t<p class=\"b-faqs__answer\">Para\u00edso doesn't have a parking facility for cars or other vehicles, although there are parking spaces and a parking facility nearby. However, we remind you that you can also come to Para\u00edso by public transportation, by bus and metro, both with stops very close to the festival.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tWhat are Para\u00edso's opening hours?\n\t\t\t\t<p class=\"b-faqs__answer\">The doors will open at 17:30 and each session will end at 5:30.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tIs there a time limit to access the festival?\n\t\t\t\t<p class=\"b-faqs__answer\">No, you can access both days at any time after doors open. Remember that if you have to exchange your day ticket or two-day ticket for your wristband, you'll have to do so between 17:00 and 3:00 at the Wristband Collection Office.<\/p>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t<\/li>\n\t<li class=\"b-faqs__title c-collapse\">\n\t\t<h3 class=\"b-faqs__title c-collapse__title\"><a class=\"c-collapse__link\" href=\"#\">Services<\/a><\/h3>\n\t\t<ul class=\"b-faqs__list c-collapse__wrapper-collapse\">\n\t\t\t\t\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tIs there a cloakroom service?\n\t\t\t<p class=\"b-faqs__answer\">No.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tIs there a lost and found point?\n\t\t\t<p class=\"b-faqs__answer\">If you find or lose an object at Para\u00edso, go to the information point.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I buy gluten-free, vegetarian or vegan food at Para\u00edso?\n\t\t\t<p class=\"b-faqs__answer\">Yes.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I buy gluten-free beer at Para\u00edso?\n\t\t\t<p class=\"b-faqs__answer\">Yes. <\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tCan I buy tobacco at the festival?\n\t\t\t<p class=\"b-faqs__answer\">No. If you are a smoker, remember to buy your tobacco before entering the festival.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tIs there an internet connection?\n\t\t\t<p class=\"b-faqs__answer\">No. The festival has mobile coverage, although we cannot guarantee its quality.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tAre there toilets for people with reduced mobility?\n\t\t\t<p class=\"b-faqs__answer\">Yes.<\/p>\n\t\t\t<\/li>\n\t\t\t<li class=\"b-faqs__item\">\n\t\t\t\tIs there a camping area at Para\u00edso?\n\t\t\t\t<p class=\"b-faqs__answer\">No.<\/p>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t<\/li>\n\t<li class=\"b-faqs__title c-collapse\">\n\t\t<h3 class=\"b-faqs__title c-collapse__title\"><a class=\"c-collapse__link\" href=\"#\">Tickets<\/a><\/h3>\n\t\t<ul class=\"b-faqs__list c-collapse__wrapper-collapse\">\n\t\t\t\t\t<li class=\"b-faqs__item\">\n\t\t\tWhere can I purchase my Para\u00edso ticket?\n\t\t\t<p class=\"b-faqs__answer\">In the Tickets section of our website.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tCan I purchase tickets at the festival?\n\t\t\t<p class=\"b-faqs__answer\">Yes, at our ticket offices from 17:00 to 3:00 as long as tickets are available.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tHow do I get my Para\u00edso wristband?\n\t\t\t<p class=\"b-faqs__answer\">If you've already purchased your two day ticket or day ticket, before entering the festival you must go to the Wristband Collection Office, located at the entrance to the venue, with your ticket printed or on your mobile. You can only redeem your own.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tI've purchased my ticket but I haven't received an email confirming the sale. What should I do?\n\t\t\t<p class=\"b-faqs__answer\">Email Fever through <a href=\"https:\/\/fever.zendesk.com\/hc\/es\/requests\/new?city=SEV&country=ES&ticket_form_id=360001032452\">this form<\/a>.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tWhat happens if I purchase a ticket in an unofficial sales channel?\n\t\t\t<p class=\"b-faqs__answer\">Para\u00edso cannot guarantee the validity of a ticket purchased through an unofficial sales channel.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tWhat should I do if I lose my ticket?\n\t\t\t<p class=\"b-faqs__answer\">Make sure the ticket hasn't fallen into someone else's hands. Only the first ticket presented at the festival entrance will be valid. Any ticket with the same code presented later will be considered invalid.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tHow can I contact customer service?\n\t\t\t<p class=\"b-faqs__answer\">Email Fever through <a href=\"https:\/\/fever.zendesk.com\/hc\/es\/requests\/new?city=SEV&country=ES&ticket_form_id=360001032452\">this form<\/a>.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tCan I get an invoice for my ticket?\n\t\t\t<p class=\"b-faqs__answer\">The ticket itself is valid as an invoice. However, if you're a company, you can contact <a href=\"mailto:hola@paraisofestival.com\">hola@paraisofestival.com<\/a>.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tCan I return or modify my ticket?\n\t\t\t<p class=\"b-faqs__answer\">Once purchased, tickets cannot be cancelled or modified.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tAre tickets nominal?\n\t\t\t<p class=\"b-faqs__answer\">No.<\/p>\n\t\t<\/li>\n\t\t<li class=\"b-faqs__item\">\n\t\t\tWhat happens if the festival cannot be held this year due to the pandemic?\n\t\t\t<p class=\"b-faqs__answer\">Your ticket will be refunded or you will have the option to use it for another edition.<\/p>\n\t\t<\/li>\n\t\t\t<\/ul>\n\t<\/li>\n<\/ul>\n\n\n<\/article>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"categories":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.2 - 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