
Getting here
Arquitecto López Otero, s/n Complutense University of MadridBehind the Faculty of Information Sciences
Autobus
U, G, 46, 82, 83, 132, 133, 162, N-20
Metro
Line 6: Ciudad Universitaria
A pie
10 minutes away from Moncloa station
Arquitecto López Otero, s/n Complutense University of MadridBehind the Faculty of Information Sciences
U, G, 46, 82, 83, 132, 133, 162, N-20
Line 6: Ciudad Universitaria
10 minutes away from Moncloa station
If you’ve already purchased your two day ticket or day ticket, you must go to the Wristband Collection Office before entering the festival. There you will be given a wristband—you can only redeem your own—that will allow you to access the festival and with which you’ll be able to pay for what you consume using the cashless system.
If you have purchased a premium two day ticket or day ticket, please go to the Accreditation Office.
Timetable to collect wristbands and accreditations: from 17:00 to 3:00, Friday and Saturday.
With your Paraíso wristband you’ll be able to pay for whatever you consume: it’ll be the only payment method accepted in the bars and the gastronomic area.
More information coming soon.
It is not allowed to access the site with suitcases, large bags or backpacks, skateboards, motorcycle helmets, professional cameras, drones, aerosols, selfie sticks, laser pointers and/or sharp objects. Nor will food or drink be allowed: only one 0.5 l water bottle will be allowed, provided that the top is removed.
Entering the festival with professional photo or video cameras, recorders, drones or selfie sticks is not allowed.
No, large objects such as suitcases, bags or large backpacks, skateboards, motorbike helmets aren't allowed.
Bringing in animals of any kind is not allowed, except for guide dogs accompanying visually impaired people duly identified.
You can only enter with one bottle of water — maximum size: 0.5 l.
All festival-goers must be of legal age.
Yes, the festival has access to the general public area for people with reduced mobility.
Once you leave the festival, you won't able to come back in on the same day.
Find all the information here.
Paraíso doesn't have a parking facility for cars or other vehicles, although there are parking spaces and a parking facility nearby. However, we remind you that you can also come to Paraíso by public transportation, by bus and metro, both with stops very close to the festival.
The doors will open at 17:30 and each session will end at 5:30.
No, you can access both days at any time after doors open. Remember that if you have to exchange your day ticket or two-day ticket for your wristband, you'll have to do so between 17:00 and 3:00 at the Wristband Collection Office.
No.
If you find or lost any object at Paraíso, go to:
These will be taken to the information office
On Sunday 16 you can pass by the venue for get them back. Ask to our security crew.
On Monday 17 at 11am: Found objects will be taken to Moncloa Police office. C/ del Rey Francisco, 15. Telephones: 060 | 915 488 130 | 902 102 112
If you find or lose an object at Paraíso, go to the information point.
Yes.
Yes.
No. If you are a smoker, remember to buy your tobacco before entering the festival.
No. The festival has mobile coverage, although we cannot guarantee its quality.
Yes.
No.
In the Tickets section of our website.
Yes, at our ticket offices from 17:00 to 3:00 as long as tickets are available.
Contact the official sales channel via email stubhubtickets@stubhub.es or call +34 910 608 519.
Paraíso cannot guarantee the validity of a ticket purchased through an unofficial sales channel.
Make sure the ticket hasn't fallen into someone else's hands. Only the first ticket presented at the festival entrance will be valid. Any ticket with the same code presented later will be considered invalid.
If your query concerns ticket sales, please write to stubhubtickets@stubhub.es or call +34 910 608 519. For all other queries, please contact us at hola@paraisofestival.com.
The ticket itself is valid as an invoice. However, if you're a company, you can contact hola@paraisofestival.com.
Once purchased, tickets cannot be cancelled or modified.
No.
If you've already purchased your two-day ticket or day ticket, before entering the festival you must go to the Wristband Collection Office, with your ticket printed or on your mobile. You can only redeem your own. If you've purchased a premium two-day or day ticket, go to the Accreditation Office.
Schedule: 5 pm to 3 am, Friday and Saturday.
It'll allow you to access the festival and you'll be able to pay for what you consume inside the festival using the cashless system.
Yes, it' s the only payment method accepted at the festival, except for the Paraíso Shop, where you can only pay in cash or by merchandise card of the festival.
More information coming soon.
More information coming soon.
More information coming soon.
More information coming soon.